Basic public services fully available on the web

Gráfica del indicador


In 2010, 95% of the 20 basic electronic public services considered in the eEurope Action Plan were available in Spain. We observe an important increase of 10 percentage points compared to the previous measurement of 2009.

With regards to EU-27, the values for Spain are high above the average (84%), with percentages similar to those of Germany and Holland, and much higher than those of Greece, Bulgaria and Romania.

As a complimentary perspective, the study introduces another indicator to measure online sophistication of the 20 basic public services, using a 5-stage maturity model. The sophistication degree of Spain in 2009 was 98%, above the EU-27 average (90%).

As for the indicator called ¿electronic contracting¿, Spain is quite above the EU-27 average (71%) on this regard with 85%, and is among the ten best ranked countries.


Ficha técnica
European Commission
Smarter, Faster, Better eGovernment. 8th Benchmark Measurement.

20 basic services as approved by the Internal Market/Consumers/Tourism Council of 12 March 2001 for the first eEurope benchmarking exercise


eEurope 2005 policy indicator D1. Study based on direct analysis of the public administration’s web pages.

  • Income taxes
  • Job search (*)
  • Social security benefits (3 out of the following 4)
    • Unemployment benefits
    • Child allowances
    • Medical costs (reimbursement or direct settlement)
    • Student grants
  • Personal documents (passport and driver’s licence) (*)
  • Car registration (new, used, imported cars)
  • Application for building permission
  • Declaration to the police (*)
  • Public libraries (availability of catalogues, search tools) (*)
  • ertificates (birth, marriage): request and delivery (*)
  • Enrolment in higher education/university
  • Announcement of moving (*)
  • Health-related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

Public services for companies:

  • Social contributions for employees
  • Corporate tax: declaration, notification
  • VAT: declaration, notification
  • Registration of a new company
  • Submission of data to statistical offices (*)
  • Customs declarations
  • Environment-related permits (incl. reporting)
  • Public procurement

To measure these indicators’ development status, the following 4 stages are established depending on the level of online sophistication of the services:

  • S.1 Online information on the public service.
  • S.2 Interaction: downloading forms from the web.
  • S.3 Two-way interaction: allows to complete and return forms, access data bases, etc.
  • S.4 Transaction: allows formalizing and delivery of forms, with acknowledgment of receipt by the public administration, and also payment of services, when applicable.

(*) In these 7 services, stage 3 is the maximum achievable development level.